Our Guarantee

Our Guarantees

Timely Electric’s trademark guarantee is that we’re, “the on time, anytime electrician.” We’ll give you a scheduling window of when to expect us, and if we’re even a minute late, we’ll complete the service call and there’s no charge to you. We also promise to be there when you need us, with around the clock, 24-7 service with no overtime charges.

That’s not the only guarantee we make to our customers, though. Because your satisfaction is so important to us, here’s a list of the other promises we’ll make you when you call Timely:

Installations:

$500 Installation On Time Guarantee
Anyone can promise an installation date, however, we will guarantee ours. We know that having your system replaces is a hassle to both your personal and work schedule. That’s why we guarantee our installation date. If we change the date scheduled for your installation for any reason at all, we’ll give you $500 credit.

$500 No Frustration Guarantee
If your electrical system breaks down for any reason, or if there’s any problem as a result of our installation during the first year, we’ll fix it for FREE including parts and labor. And, if we don’t respond and react within 24 hours, we’ll even write you a check for $500 for the inconvenience, frustration and aggravation.

$500 Property Protection and Client Respect Guarantee
Our installation electricians are the best in skill, attitude and workmanship, and while they are in your home, all your property will be protected from any possible damage. Timely electricians will always wear shoe covers in your home and leave it as neat as they found it. They won’t damage any part of your home or belongings. They’ll never curse or swear, smoke or drink on your property. If your home or any of your property is harmed during our installation, we’ll have any damage corrected by a qualified contractor or replace any property. If you ever feel like we’ve disrespected you or your home during your repair or installation, we’ll pay you $500, no questions asked.

Repairs:

100% Service Guarantee
If you’re not 100% satisfied with the service we have provided, we’ll refund all of your money. And just like with our installation guarantees, if our electricians smoke or swear in your home, are not drug free, don’t wear protective shoe covering or leave your home without properly cleaning up, you don’t pay for the service.

The Fixed Right or It’s Free Guarantee
At Timely Electric, we guarantee our repairs are fixed right! If your system fails within (6) months of the date of our original repair, we’ll fix it again absolutely FREE. Specific repairs are guaranteed for two years.*

Our Other Commitments:

StraightForward Pricing® 
Our electricians will tell you up-front how much your repair will cost. That makes it in our best interest to get the job done right the first time. And our “warehouse on wheels” trucks get fully stocked every morning with all the possible parts and tools, so our electricians don’t waste your time making trips to get the parts you need. You’ll never get charged by the hour for slow, inefficient service.

Drug & Alcohol Free 
Before you open your home for heating or air conditioning service, you deserve to know who’s coming in. Every Timely electrician undergoes a thorough screening that includes a drug test and background check. They’ll arrive with a clean uniform and treat you with respect. You’ll get expert service and clear judgment. We don’t hire anyone unless we could trust them in our own home. You’ll feel safe and comfortable with every aspect of their work, guaranteed.

So give us a call at (757) 828-0333 and put us to work for you. You won’t be disappointed. We guarantee it.

 * Applies when all repairs recommended by a Timely Electric  trained professional are performed.